You / Yours (“You /Yours”) a person who rents and uses a bicycle, electric bicycle, electric scooter, or other device from Exa Mobility India Private Limited.
If you choose to use our Service, then you agree to the collection and use of information in relation to this policy.
1.1. This statement is geared towards anyone who uses Exa Ride services, in particular our vehicles.
2. Data Security
2.1. Exa Ride protects personal data by implementing appropriate safety measures and storing the data on secure servers.
2.2. The website has suitable technical and organisational features to secure especially personal data against loss, destruction and manipulation and to prevent it being accessed, modified or shared by unauthorised parties. Particularly sensitive data (e.g. login details for user accounts, location and movement data) is encrypted (SSL) when transmitted over the Internet.
3. Data collected and Intended purpose
3.1. When an account is opened, the following data is collected:
3.1.1. Private individuals: gender, first name, surname, date of birth, address, telephone number, e-mail address, driving licence details (including place of origin and nationality) and language of correspondence;
3.1.2. Legal entities: company name, address, telephone number, e-mail address, contact, driving licence details if applicable (including place of origin and nationality) and language of correspondence;
3.1.3. Internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, user location, Bluetooth address, Wi-Fi MAC address.
3.1.4. Camera access to the mobile device may be required for examining the driver’s or ID card, as well as for taking customer’s photo (moving photo or video recording) as well as Location information will also be collected.
ExaRide requires this data for the purposes of concluding contracts and processing reciprocal contractual services.
3.2. When you use an Exa Ride vehicle and the Exa Ride app, we collect anonymous data relating to the location and movements of the vehicle (location of the vehicle, duration of use), as well as data relating to the location and movements of your mobile phone or other end device via the app. In providing this data, you are helping us best manage our services and fleet, giving us valuable information that helps us improve and expand our range so that we can align it more closely with our customers’ needs.
3.3. We collect and use the information that you share with us when you reserve an Exa Ride vehicle or make use of our services via the website or app (location, time and duration of use, type of vehicle, route driven, etc.). We require this information for the purposes of processing reciprocal contractual services.
3.4. Our primary goal in collecting your information is to provide you with an enhanced experience when using the Services. We use your information to closely monitor which features of the Services are used most, to allow you to view your trip history, rate trips, and to determine which features we need to focus on improving, including usage patterns and geographic locations to determine where we should offer or focus services, features and/or resources.
3.5.1. Google Play Services
3.7. Information captured by the website, Exa Ride captures the following information from the users though the website usage to ensure a quality service of the Exa Ride vehicle renting and/or vehicle sharing solution. The data points mentioned here are an indication of the type of data captured and are not limited to the ones mentioned here. Registration details – Only to contact the user based on his approval to be contacted such as Name, phone number, email etc.,
3.8. Information captured through the Mobile Application, Exa Ride captures the following information from the users though the Mobile app usage to ensure a quality service of the Exa Ride vehicle renting and/or vehicle sharing solution. The data points mentioned here are an indication of the type of data captured and are not limited to the ones mentioned here.
Mandatory: Name / Gender / Email ID/ Date of Birth / Phone number/ Adhaar card/ Driving licence / OS details & version
Optional: Work email / user’s picture / GPS location/ Work or Home location or any other favorite locations/ Pan Card
4. Data Security
4.1. Exa Ride makes a reasonable and sensible effort to ensure that your information is secure on its system. For example, Exa Ride works to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information in transit. Exa Ride has staff dedicated to maintaining the privacy of information that its Users provide.
4.2. However, Exa Ride is not liable for an unauthorized breach of Exa Ride’s security and protection protocols (i.e., if Exa Ride’s electronic files are “hacked”), and you agree that you will not seek damages from Exa Ride, and that Exa Ride shall not be liable for any damages incurred by you, in the event your personal information is stolen or otherwise secured from Exa Ride’s database of users, unless Exa Ride is grossly negligent in maintaining the security of its database and other personal information.
4.3. Your Exa Ride profile is password-protected so that only you and authorized Exa Ride employees and agents have access to your personal account information. If you have registered for Exa Ride using Facebook, then your login and password shall be the same as your Facebook login and password.
5. Cookies and Web Analysis
5.1. Log Data : We want to inform you that whenever you use our Service, in a case of an error in the app we collect data and information (through third party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.
5.2. Cookies: Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device’s internal memory. This Service does not use these “cookies” explicitly. However, the app may use third party code and libraries that use “cookies” to collect information and improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you wish, you can prevent cookies from being installed by adjusting the corresponding settings in your browser software; if you do, you may not be able to make full use of all the website’s functions.
6. Disclosing data to Third Parties
6.1 We may employ third-party companies and individuals due to the following reasons:
6.1.1. To facilitate our Service;
6.1.2. To provide the Service on our behalf;
6.1.3. To perform Service-related services; or
6.1.4. To assist us in analysing how our Service is used.
6.2. We want to inform users of this Service that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.
6.3. We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
6.4. You should know that Exa Ride is required to cooperate with appropriate government and law enforcement officials and private parties to enforce and comply with applicable laws and court orders. As a result, Exa Ride may access, use, preserve, transfer and disclose your information (including Personal Information), including disclosing this information to third parties such as government or law enforcement officials, in its sole discretion, reasonably determines is necessary and appropriate:
6.4.1. To satisfy any applicable law, regulation, governmental requests or legal process;
6.4.3. To protect the safety, rights, property or security of Exa Ride and the passengers who use the Services, or any third party that uses or provides services to Exa Ride;
6.4.4 To protect the safety of the public for any reason;
6.4.5 To detect, prevent or otherwise address fraud, security or technical issues; and/or
6.4.6. To prevent or stop activity we may consider to be, or believe poses a risk of being, an illegal, unethical, or legally actionable activity.
6.5. Further, Exa Ride may use your IP address, GPS provided location, or other information that identifies you and/or your mobile device, and may do so in cooperation with third parties such as copyright owners, internet service providers, wireless service providers and/or law enforcement agencies, including disclosing such information to third parties, all in our discretion. Such disclosures may occur without providing any notice to you.
6.7. Children’s Privacy: These Services do not address anyone under the age of 13yrs. We do not knowingly collect personally identifiable information from children aged under 13 yrs. In the case we discover that a child under 13yrs of age has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to take the necessary actions.
7. Retention of Information
7.1. To preserve the integrity of the information that Exa Ride receives from, and maintains regarding, its Users, including you, and to comply with applicable statutes and regulations, Exa Ride maintains its databases and the personal information that you and all Users provide for an indefinite length of time.
7.2. By creating an account with Exa Ride and/or using SRide’s Services, you consent to Exa Ride’s use of your personal information and acknowledge that Exa Ride may maintain your information in one place for this indefinite length of time. Exa Ride will keep the user’s information for a minimum of 10 years and may archive it based on Exa Ride’s discretion.
Exa Ride may also archive Users’ accounts, including yours, and the information that SRide maintains regarding those accounts, upon your written request.
8. Your Choices and How Do You Opt-Out
Although you may not be able to opt-out of all data collection when you visit our Apps, you do have a choice to limit the collection, use and sharing of your personally identifiable information.
9. Reviewing and Changing Your Information
You can review and change the information in your Exa Ride account by logging into your account and editing your profile. Please note that we may not be able to delete your Personal Information without also deleting your user account. To access any records containing information about you, we may request you to provide us with your Personal Information to verify your identity. Please be advised that you will not be permitted to examine the Personal Information of any other person or entity. We may decline your request to change or delete Personal Information if we believe doing so would violate any law or legal requirement, or cause the information to be incorrect.
10. Force Majeure
In any event that takes place beyond our reasonable control and shall include, without limitation, flood, explosion, acts of God, civil commotion, strikes or industrial action of any kind, riots, insurrection, war, acts of government, computer hacking, unauthorised access to computer, computer system or computer network, computer crashes, breach of security and encryption (which is beyond reasonable control) power or electricity failure or unavailability of adequate backup, archival, and/or audit purposes. If you have any questions about deactivation or termination of your account, please contact us directly at support firstname.lastname@example.org power or electricity we shall not be held responsible for any loss, damage or misuse of your Information.
11. How Long Do We Keep Your Information
Following deactivation or termination of your account, Exa Ride, its Affiliates or Clients shall retain information (including your profile information) and user Content for a commercially reasonable time for backup, archival, and/or audit purposes. If you have any questions about deactivation or termination of your account, please contact us directly at email@example.com.
13. Governing Law & Jurisdiction
14. Declaration of consent
In using our services, you declare that you agree with ExaRide’s data protection policy as described in this privacy statement.
In case you would like to change, delete or amend any of your details shared with us or you have any questions or suggestions for improvement concerning this privacy statement, please contact us at firstname.lastname@example.org. We shall address your reasonable concern within a reasonable amount of time.